Refund & Exchange

💸 CLEANERMAT Refund & Exchange Policy

We stand behind our products with confidence—and we want you to feel confident too. If you're not completely satisfied with your purchase, we offer a 90-day money-back guarantee.

✨ 90-Day Money-Back Guarantee

We're committed to your satisfaction. If our products don't meet your expectations, you can return them within 90 days of delivery for a full refund.

To qualify for a refund:
* Products must be in their original packaging
* Products must be in original condition
* Returns must be initiated within 90 days of delivery
* You must contact our support team at support@cleanermat.co before returning any items
* Approved returns must be shipped back to us using the address provided by our team

📦 How to Request a Return

1. Contact Us: Email support@cleanermat.co within 90 days of receiving your order
2. Get Approval: Our team will review your request and provide return instructions
3. Ship It Back: Send the product(s) back in original packaging and condition to the address we provide
4. Receive Your Refund: Once we receive and inspect your return, we'll process your refund

We're here to make sure you love your purchase—or get your money back. For questions or help, reach out anytime: support@cleanermat.co

Damaged or Incorrect Items

Please inspect your package upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@cleanermat.co with photos so we can make it right.

🔄 Exchanges

Want something else? The fastest way is to return the item and place a new order once your return is approved.

💳 Refunds

Once we receive and inspect your return, we'll notify you of your refund status. If approved, the refund will be processed to your original payment method within 10 business days. (Keep in mind your bank or card provider may take additional time to post it.)

If it's been more than 15 business days since your refund was approved, email us at support@cleanermat.co.

Questions?

For any questions about returns, refunds, or exchanges, please contact us at support@cleanermat.co. We're here to help!